Privacy Policy

1 About this Policy

ZHENSHINE LIMITED (“Zhenshine”, “we”, “us” or “our”) respects your privacy. This Policy explains how we collect, use, share and protect your personal data when you visit our website, create an account, make an enquiry, request an appointment, use membership-related services or contact us. It also explains how to contact us about your personal data.

This Policy applies to personal data we handle through our website and related service communications. Any additional privacy notice provided for a particular service should be read alongside this Policy.

2 Information We Collect

The information we collect depends on the features you use, the information you provide and the services you request. It may include:

Account information: your name, email address, information needed to sign in and verify your account, and any profile details you choose to provide.

Contact and service information: your telephone number, messaging contact details, country or region, preferred contact method, service needs, appointment preferences, membership plan, service address, request history and correspondence.

Health-related information: information about your health, medical history, symptoms and care needs, together with medical records, test results or other relevant documents you provide for an enquiry or service coordination.

Technical and usage information: your IP address, browser and device information, access times, pages visited and security logs generated when you use the website. The information collected depends on the features enabled on the website.

We generally collect information directly from you. We may also receive information about you from a family member, authorised representative or organisation involved in your service, where permitted by applicable law.

3 Required and Optional Information

You can choose whether to provide personal data. Fields marked with an asterisk (*) or labelled “required” are needed to process the relevant request. Without this information, we may be unable to create your account, respond to your enquiry or coordinate the service you request. Other information is optional.

Please make sure the information you provide is accurate and relevant to your request. Unless we explain why it is necessary, please do not upload complete identity documents, bank card details or other unrelated sensitive information.

4 How We Use Your Information

We use personal data for the following purposes and purposes directly related to them:

• Creating, verifying and managing accounts, including sign-in, account recovery and support;
• Responding to enquiries, understanding your needs and contacting you about your requests or service arrangements;
• Coordinating health enquiries, medical appointments, health checks, home visits, membership services and other related services you request;
• Maintaining and managing request, appointment and service records, and providing progress or status updates;
• Handling feedback, complaints and requests relating to personal data;
• Operating and securing the website, resolving technical issues, preventing fraud or misuse, and meeting applicable legal obligations.

If we intend to use your information for a new purpose unrelated to the purpose for which it was collected, we will notify you and obtain your consent where required by applicable law.

5 Health Information and Information About Others

Health information is particularly sensitive. We collect, use and share it only as needed to handle the relevant enquiry or service, and provide additional notices or obtain explicit consent where required by applicable law.

If you provide information on behalf of a family member or another person, please make sure you have their authorisation or the legal authority to act for them, and make this Policy available to them. We may ask you to confirm your authority.

Requests concerning children or individuals who need someone to act on their behalf should be handled by a parent, guardian or other representative with the appropriate authority.

6 When We Share Information

We may share personal data with the following categories of recipients, to the extent needed for the purposes described in this Policy:

Organisations and professionals involved in your requested service: such as hospitals, clinics, doctors, nurses, diagnostic facilities and other healthcare, wellness or care providers.

Supporting service providers: organisations assisting with translation, transport, accommodation or other arrangements you request.

Technology and operational providers acting on our behalf: suppliers providing website hosting, data storage, system maintenance, email delivery and customer support.

Professional advisers and recipients authorised by law: where necessary and lawful, including legal and audit advisers, relevant regulators, law enforcement agencies and courts.

We limit the information we share. Providers handling personal data on our behalf are required to use it for the agreed purposes and maintain appropriate confidentiality, security and retention safeguards.

Independent healthcare organisations and other independent providers may process and retain information under their own legal and professional obligations. Sharing information with them does not remove our responsibility for our own handling of your personal data.

7 International Data Transfers

We operate in Hong Kong. Depending on where you are located, the service you request and the locations of our providers, your personal data may be stored, accessed or processed in Hong Kong, mainland China or other relevant countries or regions.

Data protection laws differ between locations. We will apply the safeguards required by applicable law. These may include contractual restrictions on how information is used, security requirements, and additional notices or consent where required.

Please contact us using the details at the end of this Policy if you would like information about the recipients or processing locations relevant to your request.

8 Cookies and Similar Technologies

We may use cookies and similar technologies to keep you signed in, remember your language preference, support website features and help keep the website secure.

If we use non-essential analytics, advertising or other tracking technologies, we will provide relevant information and obtain your consent where required by applicable law.

You can manage cookies through your browser settings and any controls available on the website. Disabling certain cookies may affect sign-in or other features.

9 Service Communications and Marketing

We may send account verification messages, password reset emails, request acknowledgements, appointment communications and service updates. These messages help us manage your account or handle the services you request.

If we send you marketing communications, we will explain the relevant use of your information and obtain any consent required by applicable law. Creating an account, making an enquiry or reading this Policy does not, by itself, constitute consent to marketing.

You can opt out of marketing by using the unsubscribe option in the message or contacting us. This will not affect service communications needed to handle your existing requests.

10 Retention and Security

We keep personal data only for as long as needed for the purposes for which it was collected, taking into account service follow-up, applicable legal and professional record-keeping requirements, and reasonable needs for handling complaints and disputes.

When information is no longer needed, we take reasonable steps to delete, anonymise or otherwise securely dispose of it. Information held in backups may be removed through the normal backup cycle and remains protected until then.

We use reasonable technical and organisational safeguards appropriate to the information and the risks involved to protect against unauthorised or accidental access, use, disclosure, alteration, loss or deletion. Access is granted according to work-related needs.

No website, system or internet transmission can be guaranteed completely secure. Please keep your account details safe and contact us promptly if you suspect unauthorised use of your account.

11 Your Choices and Rights

You may contact us to request access to or correction of personal data we hold about you. Depending on applicable law, you may also have rights to request deletion, restrict or object to certain uses, receive a copy of your information, or exercise other relevant rights.

Where we rely on your consent, you may withdraw it by contacting us. Withdrawal does not affect processing that was lawful before you withdrew consent, but it may affect our ability to continue providing the relevant service.

We may need to verify your identity or authority to act before handling a request. We will respond within the time limits required by applicable law. Some requests may be subject to legal exceptions, the rights of others or record-keeping requirements. We will explain any applicable limitations.

If you have a question or complaint about how we handle your information, please contact us. You may also raise a concern with the Office of the Privacy Commissioner for Personal Data, Hong Kong, or another data protection authority with jurisdiction over the matter.

12 Third-party Websites and Messaging Platforms

Our website may link to other websites or platforms. If you use a third-party website or contact us through WhatsApp, WeChat or another platform, that provider may also handle your information under its own privacy policy.

Please review the relevant provider’s privacy information and use an appropriate channel to share information needed for your request.

13 Changes to this Policy

We may update this Policy to reflect changes to our services, website features or legal requirements. The updated version will be published on this page with a revised effective date.

If a change materially affects how we handle your personal data, we will provide further notice and obtain fresh consent where required by applicable law.

14 Contact Us

For privacy questions or requests concerning your personal data, please contact:

ZHENSHINE LIMITED

Privacy Contact

Email: contact@zhenshine.com

Postal address: Unit 1618A, 16/F, Pioneer Centre, 750 Nathan Road, Mong Kok, Hong Kong

Please use “Privacy Request” as the email subject and briefly describe your request. We will let you know if we need further information to verify your identity or respond. Please do not send complete identity documents or unrelated medical records with your initial enquiry.